Returns & Exchanges
At Cliff & Pebble, we want you to be completely satisfied with your premium home equipment. If your purchase doesn't meet your expectations, you can return your item within 30 days of delivery provided it is in its original packaging and unused condition.
Initiate Your Request
Contact our dedicated support team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your item in its original double-walled box with all included accessories, manuals, and protective inserts to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the equipment's condition, we will process your refund to the original payment method within 5-7 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing