Frequently Asked Questions
Everything you need to know about your Cliff & Pebble experience.
What is your standard shipping policy for espresso machines?
We offer free standard shipping on all orders over $50 within the contiguous United States. Most espresso machines and grinders are shipped via insured ground carriers to ensure they arrive safely at your doorstep.
Do you offer a price match guarantee?
Yes, we are committed to providing the best value. If you find a lower price from an authorized dealer for the exact same product, please contact us and we will do our best to match it.
What is the return policy for used equipment?
We offer a 30-day return window. Please note that equipment must be returned in its original packaging with all included accessories. A restocking fee may apply to machines that have been used or show signs of wear.
Do the products come with a manufacturer warranty?
Absolutely. Every product sold on Cliff & Pebble is brand new and includes the full manufacturer's warranty. We only partner with reputable brands to ensure you have long-term support for your home cafe.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible payment plans. You can choose to pay over 3, 6, or 12 months, allowing you to enjoy your premium coffee equipment now and pay over time.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.